Frequently Asked Questions

About Our Memberships

Think of it like a debit account for tech support. Each month, your plan's time is added to your bank. If you have time left over at the end of the month, it simply stays in your bank for you to use later. Unused time expires after 90 days.
If your time bank runs out, any additional support is billed at our standard overage rate of $2.50 per minute. We will always notify you before this happens so you can decide if you'd like to proceed. Often, upgrading to the next plan is more economical for members who consistently need more time.
All memberships include access to your dedicated Tech Concierge, unlimited support requests via phone or email, in-person visit availability, our time rollover benefit, and proactive safety audits.
Yes, absolutely. You can upgrade or downgrade your plan at any time. Plan changes will take effect on your next monthly billing cycle.

Yes! We offer a 10% discount to all members who choose to pay for their plan annually instead of monthly.
Return & Rollover Policy
At SilverTech Support, we’re committed to making your experience simple, transparent, and supportive. Here’s what you need to know about returns, cancellations, and unused time:
✦ Cancellations & Refunds
- There are no long-term contracts or cancellation fees. You may cancel your monthly subscription at any time.
- If you cancel within the first 7 days of your initial signup and have not used any support time, you may be eligible for a full refund.
- After the first 7 days or once support time has been used, we do not offer partial refunds for the remainder of the billing cycle.
✦ Rollover Hours
- Any unused time from your monthly plan automatically rolls over for up to 90 days.
- Rollover time is used first before newly allotted monthly time.
- Hours not used within 90 days will expire and be phased out from your time bank.
We accept all major credit cards, including Visa, MasterCard, and American Express. All payments are processed securely through our online system.

As a member, you can log in to your member portal, simply call, or email your dedicated Tech Concierge directly using the contact information provided to you upon signing up.
You can request an in-person support visit HERE.
When you request an in-person visit, we charge a Travel Fee to cover travel time and dispatch costs. This is in addition to the actual time spent solving the problem. This allows us to provide on-site support when you need it.
Our standard support hours are Monday to Friday, 9:00 AM to 5:00 PM, and Saturdays from 10:00 AM to 2:00 PM. We are closed on Sundays.

We support nearly all consumer technology, including: iPhones, iPads, Mac computers, Android phones (Samsung, Google), Windows PCs, printers, scanners, WiFi routers, Smart TVs, and streaming devices (Roku, Apple TV). If it plugs in or has a battery, chances are we can help.
Yes. Our support extends beyond just hardware. We can help you navigate common software applications, social media websites, and email programs.

If you couldn't find the answer you were looking for, please don't hesitate to reach out. We'd be happy to answer any questions you may have.